What Would You Like to Know?

You’ve Got Questions - We’ve Got Answers

Can I get a same-day appointment?

Access to care is a priority at DocPlusMe. We make every reasonable effort to offer appointment times that meet our members’ needs. Although same-day or next-day appointments cannot be guaranteed, we are often able to accommodate them. Telehealth appointments may also be available when medically appropriate.

Office Hours

DocPlusMe is open Monday through Friday by appointment only. Hours vary according to patient needs and the appointment schedule.

Monday through Thursday: Appointments are generally scheduled between 10:00 a.m. and 5:00 p.m. Limited appointment times may also be available outside these hours by arrangement.
Friday: The office is available for urgent appointments until 12:00 noon and is closed Friday afternoon.
Weekends and holidays: The office is closed, and in-person appointments are not routinely available.

Not all available appointment times appear in Elation Passport. For the best scheduling options, please call or text the office through Spruce, and our staff will help find an appropriate appointment time.

Messages and routine medical questions are addressed during regular operating hours. Messages received Friday afternoon, on weekends, or on holidays will generally be addressed the next business day.

Coverage During Vacations and Office Closures

Even when Dr. Webb or a staff member is away, calls and text messages to the practice will continue to be monitored by Dr. Webb or a member of the DocPlusMe clinical team. Patient needs will be reviewed and addressed as appropriate, although in-person appointments will not be available when the office is closed.

Telehealth may be available during these periods when medically appropriate and when reliable internet access permits, but it cannot be guaranteed.

Dr. Webb and the DocPlusMe team care for members as part of our extended medical family and may respond outside regular hours when circumstances permit. However, after-hours, weekend, and holiday availability is not guaranteed and should not be expected as part of the membership.

For urgent concerns when an in-person appointment is unavailable, members should use an appropriate urgent-care facility. For a medical emergency, call 911 or go to the nearest emergency department.

Will my Health Insurance cover my
DocPlusMe Membership?

DocPlusMe does not bill or participate with health insurance. Your monthly membership fee is paid directly to the practice and covers the primary care services included in your membership.

Beginning January 1, 2026, patients with a Health Savings Account (HSA) may use HSA funds to pay qualifying Direct Primary Care membership fees. For 2026, the federal limits are $150 per month for an individual membership and $300 per month for a membership covering more than one person. Eligibility and limits are subject to applicable IRS requirements and may change.

We strongly recommend maintaining health insurance or another appropriate healthcare arrangement for expenses not included in your DocPlusMe membership, such as emergency care, hospitalization, specialist services, surgery, and other major medical needs.

Some people choose to combine Direct Primary Care with a medical cost-sharing membership, such as Zion HealthShare. Medical cost-sharing programs are not health insurance, and payment of medical expenses is subject to each program’s eligibility requirements and member guidelines. Depending on your individual circumstances, pairing a cost-sharing membership with Direct Primary Care may help reduce your overall monthly healthcare expenses.

For additional information, visit Zion HealthShare’s Direct Primary Care page. DocPlusMe does not provide insurance, tax, or financial advice and is not responsible for determining whether a particular insurance, HSA, or medical cost-sharing arrangement is appropriate for you.

Should I cancel my health insurance plan once I join Doc Plus Me DPC?

We recommend that you have health insurance.

When does the membership payment start?

A one-time registration fee is due when you enroll:

$90 for an individual
$180 for a household enrolling two or more members

There is no additional registration fee for household members beyond the first two.

Monthly membership fees are billed in arrears, meaning payment is collected after each month of membership rather than in advance. Your first monthly membership payment will be charged approximately 30 days after enrollment.

For example, if an individual enrolls on February 10, the $90 registration fee is paid at enrollment. The first monthly membership payment of $135 will be charged on March 10 and will cover the membership period from February 10 through March 9.

How do I get referral to see a specialist?

Comprehensive primary care can address most routine healthcare needs. When specialized evaluation or treatment is appropriate, DocPlusMe will coordinate a referral to a qualified specialist.

Specialist consultations, testing, procedures, and treatment are not included in your DocPlusMe membership fee and may be billed through your insurance or paid directly to the specialist.

What if I decide to cancel my membership?

What If I Decide to Cancel My Membership?

We understand that circumstances can change. Members who wish to cancel must provide 30 days’ written notice.

Because membership dues are billed in arrears, a final payment will still be collected after notice is given. This payment covers the final month during which membership services remained available; it is not a charge for an additional month of future membership.

Former members may request reinstatement. Reinstatement requires a $199 fee, plus payment of six months of membership dues in advance. These payments are nonrefundable, and reinstatement is subject to practice availability.